I have not received my item

I had purchased a mobile phone on ebay 11th Nov 2014 and PaisaPay ID 37838097543 was confirmed. on 14th Nov i got an email stating that the item has been dispatched

Your Paisapay ID 37838097543 has been successfully shipped and here are the tracking details

Courier Name :BLUE DART
Date of Shipping :13-Nov-2014
The estimated delivery date for your item is 21-Nov-2014.
 
I tried my best to track my phone and the final update on status of the package was the shocking
 
Date / Time Status Description Location
17/11/2014 20:30 Error in shipment status SHIPMENT MANIFESTED - NOT RECEIVED BANASHANKARI
17/11/2014 06:19 In transit SHIPMENT FURTHER CONNECTED BIAL HUB
16/11/2014 10:48 In transit SHIPMENT ARRIVED BIAL HUB
14/11/2014 18:09 In transit SHIPMENT FURTHER CONNECTED DELHI HUB
14/11/2014 07:41 In transit SHIPMENT ARRIVED DELHI HUB
14/11/2014 03:19 In transit SHIPMENT FURTHER CONNECTED COD PROCESSING CENTRE I
13/11/2014 19:07 In transit SHIPMENT ARRIVED  
13/11/2014 19:07 Shipment picked up SHIPMENT ARRIVED COD PROCESSING CENTRE I
12/11/2014 14:12 Ready to ship Ready to ship delhi

 

I have also openned a clame for my product but i have not heard any positive responce from Ebay customer service. every time i call them they have ready answer saying "with in 48 hr i will get an update" its been a week but no responce. few days back i got an email from Mr Bushan Mahajan from the Logistics Customer Support, he informed me that my product will be shipped in 1 or 2 business day but that was a FALSE promise i have not got any update after that not the product had been delivered. 

Claim ID: 767367

 

4th Dec 2014.

i tried contacting an CSE through the chat option, but the executive was very irresponcable that she disconnected the chat telling since i have escateted the issue i need to wait for some more time. ( what does this mean). 

 

I am really shocked for the kind of responce i am getting from Ebay.... which was never expected. I need my product as this was a gift which i had to give it to my sister which did not happen, as i have already told her abt the phone i need to give it to her. 

 

Ashish.S

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I have not received my item

snai6058
Community Member

Hello mr. Ashish.
What is the status now. Have you received your product now ?

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I have not received my item

43496478992 way bill track record details but message received

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I have not received my item

db7_58
Community Member

What

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