aramex not coming for pickup and late update in chennai

Worst service by Aramex they dont come for pickup for 2-2 days and even after pickup dont update status for 2 days very pathetic service. Actually we are not supposed to call them every day for pickup they get the mail as soon as we mark ready to ship still we call them every day for pickup not only once we call 5-6 times then also they dont come for pickup what kind of service is this ebay has to make some proper arrangement with its LSP as now bluedart has gone down in chennai all the orders are alloted to Aramex and now Aramex also not able to handle the volume ebay must lear from Amazon and Flipkart in the matter of logistic.