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Type your question here...if a buyer files a claim , of item received broken , while its shipped ps

if a buyer files a claim , of item received broken , while its shipped by powership ,the buyer is refunded from our account , if we dosent mail powership team , it should be automated , none of the items in powership should be refunded from our account if buyer received damage item , there should not be any need to mail to ebay for that.

moreover if a buyer gives negative feedback on item shipped by powership regarding shipping , than it should be automatically removed by ebay.as itsjust wasting our time,so less sales on ebay.
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