Dear Sharat
eBay is about to celebrate its 1st anniversary. There are so many changes in both eBay end and its members end. We, the sellers are asked to change our strategy, change our product look, so many changes in site usage policy has been made in these 11-month time.
But I didn’t find any notable change in CS:-(.
The content and look of Auto reply mail for community watch reporting is same, as I had received in Aug-05.
The content and look of Response email from CS representative is same, as I had received in Jul-05.
There are very few members who are satisfied with CS. It’s not like that they don’t do their job. They do everything as per their level best, but their job end with member’s dissatisfaction. I personally feel so. Also a lot of posting indicates that.
I
appreciate eBay for their Buyer Protection Program:-D. But there are very few members who are happy with this program (see lot of posting in this thread). I know this part is very program is helpful to the buyer. All the genuine purchase is protected by eBay. Then why buyers are unhappy?
I am giving one example:
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One of my buyer id: kanchan2 was cheated Rs. 11000 by a mobile seller. He asked my help. I told him to go thru INR process. He receives his full money back from eBay but with dissatisfaction. His remarks were “If you (its me) are not there I didn’t get my money back”. But I know, I did nothing. All the credit should go to eBay. That is the case.
A lot of new violations/Frauds are happening day to day in eBay.in. To stop those happenings we, the members are ready to do work with TnS.
But
?:|1. We didn’t find any easy way to report that
?:|2. We didn’t find any satisfied result after reporting. Our effort goes to hell, when we didn’t find any action.
In the latest announcement we saw that eBay won’t allow MLs above 5. eBay itself will detect and prevent MLs above 5 from same seller even with different ID. But I have seen still there are MLs more than 5. One of these I have already reported on 14-03-06 (KMM27847765V82981L0KM).
That means
this is only an announcement like “Announcement of Political Leader”, no result will be there.
It’s an on-line business portal where buyer, seller or mediator (eBay) can’t see each other. Only predefined rules by means of software program are controlling the transactions.
Yes its true that, there are very less chance of a seller being cheated by a buyer. Because seller always deliver product after receiving payment from buyer. Whatever fraud a seller being faced is from Credit Card payment. But that is also protected by PaisaPay dept.
Al last I think –
The first priority should be given to the Buyers. They should be given a trusty, healthy and clean environment; they should be given an easy process for buying, they should be given a user-friendly Customer Service. Only then they will buy with satisfaction, they will leave praise for both seller and eBay. Finally seller will be happy, will get butter as well as eBay will get the same.
Regards
Skyshopindia
Achintya Ghosh