eBay guarantee claim

Hi everyone,
I am new to ebay. I shipped one item last week and the item is not delivered and return back because the address provided by the buyer was without house no: and door no:. I got an eBay guarantee claim stating that the buyer wants the item. The claim is yet to process ..
What will I do
Can I sent the courier now or do I need to wait for the reply from eBay guarantee claim.
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eBay guarantee claim

kankaanki
Community Member

my advise send him full refund bcoz if u ship again u have to pay shipping fees tell buyer to order again

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