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My seller performance has been downgraded to Below Standard despite all issues resolved with buyer

5 of 1511 has been marked as transaction defect rate and my account has been put on below standard when i checked all the cases, All has been communicated to buyer in time and all has been refunded still why it is counted on me can any one help or explain me this. it is very disappointing after putting so much of effort to run bussiness on ebay get such kind of responce with no fault. Please help needed.

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