False claim from buyer closed in favour of the buyer

[asianinformatics]

NO SELLER SHOULD HAVE TO GO THROUG THIS. BUYER GETS TO KEEP THE CAMERA WORTH APP Rs 19000 AND GETS HIS MONEY BACK ALSO. ALL DOCUMENTS SUBMITTED TO EBAY BUT EBAY REFUNDS THE MONEY TO BUYER. THIS AMOUNTS TO "PARTY TO FRAUD" Mr. Aniket/ ebay speak up.

ALL SELLERS: THIS CAN ALSO HAPPEN TO YOU.

Claim was closed in favour of the buyer even though we had submitted the POD and the airbill tracking was clearly showing the item as delivered. Pasting below the bluedart tracking result.
Waybill No : 13160280055
Pickup Date 14 April 2011
From Mumbai
To Pune
Status SHIPMENT DELIVERED
Date of Delivery 16 April 2011
Time of Delivery 15:00
Recipient Ashish


Also attached please find the POD copy for verification as well as the DRS sheet we have received from bluedart. We are also trying to get the signed copy of the POD. However Bluedart normally does not give the signed POD for their own reasons and as and when we get it, we will send it also.
Mr Aniket from claims dept has closed this case in favour of the buyer, despite our protest with all the evidence given. All the protest fell on deaf ears. However he did say that ebay can compensate the amount through seller protection and said that he will follow up the matter. However a week has gone by and not a word or call or mail has been received from him. The amount involved is about Rs 19000 for an expensive camera which the buyer bought.

You will also notice that the item received by the buyer in the DRS sheet also has his phone no. We invite anyone to call the no for verification.

The saddest part however is that ebay believes a buyer with 0 feedback and does not either trust or believe an old poweseller with more than 600 positive feedback to his credit and who has already submitted all credible evidence. Ebay we want this money back. Mr Aniket please reply. Ebay please reply. Justice has to be done.

Regds
Asian Informatics

[rptechindia]

I Have also lost thousands...

ebay should approve the claim in favor of sellers on behalf or proof of dispatch + online tracking details.

regards

[rajelectroniks]

@asianinformatics...

What is the buyer saying, has he received the item or not ??. Give item details and buyer details here so that this buyer can be blocked by other sellers.
*****************

[handicrafts_store]

my goodness...19000 is the big amount...

pls give us buyer user id ...

[shopllersindia]

Ebay should open it's own courier company if they don't believe in online tracking of the courier website & sometimes they do not accept DRS. We talked to many courier companies, all says we can only provide DRS not the POD. Even if they provide POD they ask for 20-30 days time. Ebay should change it's policy or should open its own courier company. We seller or courier companies are not liars.

Day by day it is becoming WORST for sellers to survive on ebay

[reliableenterprise]

this is shocking

[rptechindia]

plz provide the buyer id and tel no. so that we can block him

[parsavnathenterprises]

@asianinformatics - thats really horrible.

[asianinformatics]

24 HOURS HAVE PASSED. NO REPLY FROM EBAY.
1st Reminder Mail.

This is the Mail received from you on 20/4/11. After this the claim was closed in favour of the buyer even though we had submitted the POD and the airbill tracking was clearly showing the item as delivered. Pasting below the bluedart tracking result.

Waybill No : 13160280055
Pickup Date14 April 2011
FromMumbai
ToPune
StatusSHIPMENT DELIVERED
Date of Delivery16 April 2011
Time of Delivery15:00
RecipientAshish

Also attached please find the POD copy for verification as well as the DRS sheet we have received from bluedart. We are also trying to get the signed copy of the POD. However Bluedart normally does not give the signed POD for their own reasons and as and when we get it, we will send it also.
Mr Aniket from claims dept has closed this case in favour of the buyer, despite our protest with all the evidence given. All the protest fell on deaf ears. However he did say that ebay can compensate the amount through seller protection and said that he will follow up the matter. However a week has gone by and not a word or call or mail has been received from him. The amount involved is more than Rs 18000 for an expensive camera which the buyer bought.

You will also notice that the item received by the buyer in the DRS sheet also has his phone no. We invite anyone to call the no for verification.

The saddest part however is that ebay believes a buyer with 0 feedback and does not either trust or believe an old poweseller with more than 600 positive feedback to his credit and who has already submitted all credible evidence. Ebay we want this money back. Mr Aniket please reply. Ebay please reply. Justice has to be done.

Regds
Asian Informatics


FRORC003: eGuarantee Claim #47284 (KMM49121484V97733L0KM)
From: eBay Customer Support
Sent: 20-Apr-2011 16:56
Dear Tanushree,
This is to inform you that Buyer “sweetshailesh86" has submitted claim #
47284 under eBay Guarantee for item # 220768032411
Buyer has informed that he has not received this Item, hence we request
you to provide us with Copy of Proof of Dispatch for this
transaction, or online tracking details so that we can provide these
details to the buyer.
You can send us Copy of Proof of Dispatch at
insellerverification@ebay.com . If the necessary documentation is not
received by the
eBay Claims Administration, we will be forced to close this claim.
We await your details within next 7 days failing to which we will be
approving this claim in favor of the buyer.
Regards,
__________
Claim Adjuster
2 attachments — Download all attachments View all images
SHAILESHB.jpg
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SunilsirsatPOD.bmp
2128K

[asianinformatics]

Ebay has not even acknowledged the receipt of the mail. Normally when a mail is sent to ebay customer support, you get an acknowledgement saying that they are investigating the matter.

In this case no acknowledgement.