Ebay cheating with Ebay Guarantee

For Last two months all the ebay guarantee claims are closed without any solution or response. Buyer opens a claim and then after a week the claims are closed of without any response at all. No refund or rejection. Simply closed the claim without doing anything. Buyers are furious now they are complaining to me as if I am responsible for this. 

is it just happening to me or others too.

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