Double Charged aka Wrong Refund

Hi,

I sold an item on eBay under the PaisaPay ID 38115876716. The product has some problem so buyer opens the eBay Guarantee Claim but claim closed in my favour because of the product is under Manufacture Warranty.

I requested to buyer for the return and after the return on the 31st of Dec 2014 I mailed to eBay cc for a refund, but on 4th of Jan 2015 eBay message me (From eBay India Customer Service) that my PaisaPay account has insufficient balance so I manually transferred the required fund to eBay via cheque, demand draft or NEFT.

So on 14th of Jan 2015 I manually transferred the required funds to the eBay account via NEFT and next day, 15th of Jan 2015 I mailed eBay cc again for a refund with Bank e-Receipt but eBay forget the everything and on 23rd of Jan 2015 eBay recovered the refunded amount from my eBay PaisaPay account.

Now from 27th of Jan I'm struggling with eBay cc for refund, but recovered amount not credited back yet.

Complaint no. SR 1-45028732807.

Please tell me what should i do now.

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