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CUSTOMER CARE NOT FOLLOWING EBAY POLICY FOR FEEDBACK REMOVAL

kidsyarn
Community Member

Hi,

 

Need advice on esclations.

 

One of my buyers has bought a dress from my store and wanted to return it because FLIPKART and other website offer trial and return.

 

His claim has got rejected and he has given me a negative feedback.

 

As per eBay policy I had called customer care and asked them to remove the feedback but stragely I see that these guys are searching for loopholes and silly reasons to not help sellers.

 

I am new here and this is the first time I am seeing a Customer Care not following their own companies policy. They told they have to follow a guideline that is not published as a policy.

 

Need your help & Advice.

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