why is my account suspended?

I want to know why my account is still suspended.

 

I've called the customer care and they said there doesn't seem to be any problem with my account and yet I can list any Items and my payments are put on hold for supposedly no real reason. and on top of all the customer care executive have no idea about the problem and they only say "I'll forward your problem to our team" and that team doesn't seem to do anything.

 

So please reinstate my account.

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