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what is ebay doing? BAD BAD BAD BAD BAD customer service

Till yesterday ebay was my favorite online website but now onwards i will never go to ebay & will advise to my near & dear one to not buy anything from this worst website & worst customer care. Yesterday i got delivery of lava mobile but initially it's not getting on  & after some time its being frequently off automatically, when i called to customer care they tell me go to service center. i feel very bad they  sold me a defected piece & now i will have to go service center so many times.. even the service center is 50 km away from my house. the worst thing happened with me when i raised a complain against it in ebay guarantee scheme they rejected my complain by sending a sms. then why ebay claimed 100% cutomer satisfaction. i will put a lot of blogs every where.
i really feeling very bad...

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