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Posts: 3
Registered: ‎04-08-2017
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Seller not refunding the amount of returned item

[ Edited ]
I had purchased an item from ebay Designer on 16-04-2017
 
Upon receiving, I found the item not as expected, so as per policy I contacted the seller, he asked me to return the item by courier and he would then refund my amount of Rs 945/-.
 
I then couriered the item by professional courier doc no HYD 62729330. Dt 02.05.17 to the seller. which showed delivered to him on 04-05-17.
 
Later upon inquiring with the seller, he confirmed receipt of the item by whats app. 
 
He said he might have refunded the amount and sent me a pic of his online bank statement showing the payment of Rs 950/-.
 
The statement did not show to which account number it was paid. 
 
So I asked him to show me the proof of the same as I had not received this amount in any of my accounts, more over I had not even provided him my account number.
 
MY PAISA PAY ID: 45127901689
He still refuses to provide the account number proof. I hope the matter is now clear. If not then please call me for further clarification.
 
Bottomline: I have not yet received the refund for the item I have returned. 
 
I have sent the above mail to customerhelp_in@ebay.com,insellerverification@ebay.com and  paisapay@ebay.in
 
No positive response so far. They ask me to again contact seller again to resolve as I had not opened an ebay claim.
I replied saying I could not open a claim due to ebay's policy of contacting the supplier first which I did.
However the supplier took his own sweet time to resond by promising to pay.
I had also attached the entire conversation with the seller.
It is more than 100 days now and I am still waiting for my refund. I hope someone does something.
 
 
Regards,
 
Ashutosh
 
Community Member
Posts: 3
Registered: ‎04-08-2017

Re: Seller not refunding the amount of returned item

in reply to geminiash76

Well Thanks for the editing and keeping the important parts of my message enaseja. 

 

Can you please also let me know if I would be getting a resolution here?

Community Member
Posts: 3
Registered: ‎04-08-2017

Re: Seller not refunding the amount of returned item

in reply to geminiash76
Thank you ebay team for offering to refund the amount paid. [THREAD ID: 1-124061559710]. Paisapay ID 45127901689 SR# 1-124061559710.
It has been 7 days since your offer on 5th Aug17. I have not yet received the amount. I do accept your offer as a solution. Please send me the refund details by email once it is processed.