Refund | eBay Guarantee | Re-shipment

[debraj_v86]

I got an item (8MP webcam) on 26/04/2010. It was not working and hence I launched an eBay Guarantee Claim. eBay Customer Support said they have received my claim under eBay Guarantee for item number 160570849511. Now as for the seller, his refund policy is "Item must be returned within 7 Days". Customer support said they would be looking into my claim in about seven days. I'm little bit confused, as the item shipment to me took more than seven days. Also I found no cases at "ebay resolutioncentre"(but I did launched a claim, right?)
I'm not a pro buyer, and I'm really very confused. Please help.

[debraj_v86]

Item detail is:
8 megapixel Webcam (160570849511) ?:|

[handicrafts_store]

Dear Sir,

you can also take help from the seller you purchased and if he is having good feedback then he will surely help you in this matter ..

[dineshkumar_vit]

hi i have purchased an watch and i have paid the amount through sbi online bank transfer..after the transaction has been done..my net got disconnected ..i have received transaction id of ebay from my bank..but item that purchased is not listed in my ebay and i have doubt that whether my amount is received by ebay or not..