Online Workshop: Multiple changes in Returns, Warranty and eBay Guarantee*

[hdeepanvita@ebay.com]

Dear Sellers,

We are pleased to conduct a workshop on multiple changes in Returns, Warranty and eBay Guarantee*.
Please join our Product Manager – Santosh Rao to understand these changes in detail.

Workshop Time: 3 PM – 5 PM

Workshop Date: 22nd April 2013

Workshop Day: Monday

To participate in this thread, please click on post reply button. You can also post your question in advance. Hoping to see you here on 22nd April at 3 PM.

Regards,
Team eBay India.

[mobilestore4u]

Thank you eBay for launching feedback protection policy which is applicable when buyer leaves negative after declining there claim by eBay team.

Looking for such fair policies on eBay.

Thanks

[pc_gaming_store]

We are a bit confused as to the action items required right now at our end.

Let's take, item number 121088157958 so that we have an example to refer to.

Now in the item description we do mention:

"Warranty
Dealer Warranty: This product comes with a fourteen (14) calendar day dealer warranty. In case of any defects, item must be shipped back to us using Registered Mail only within fourteen (14) calendar days of receipt. On receiving the item, the product will be checked and if the product is found defective, a full refund will be issued.

Manufacturer Warranty: This product comes with a two (2) year manufacturer warranty. To obtain service within the manufacturer warranty period please contact the Philips Consumer Contact Centre. Philips contact details and full details of the manufacturer warranty can be found on the Philips website."

So from what we understand the above has to be removed. Is that correct?

-----

Is there any other action item? What about the information mentioned by us under the 'Return policy & Warranty' section under the 'Shipping and payments' section? Will this be automatically removed by eBay?

Therefore, what action items are required at the seller at this time? It would be advisable to give all action items in one shot as we will have to edit hundreds of listings one by one so it should not be we remove the item description now and then eBay comes back and says 'Oh do this as well.' We are specifically mentioning this because you mention and I quote:

"We will share the changed policy link in subsequent communication."

So we want to know whether we should remove the warranty information from the item description now or wait till eBay has all it's action items in place.

[immensechaisma]

WOW!! FEEDBACK PROTECTION FOR SELLERS.

THIS IS WHAT EVERY SELLER IS WAITING FOR I GUESS BY SEEING THE POSTS HERE.

THIS SURELY HELPS NEW SELLERS LIKE ME.

THANK YOU.

[rptechindia]

in case of seller warranty they should provide free hand to seller. seller should have freedome to provide 1 day testing warranty or lifetime warranty on their own products.

[rajelectroniks]

Please read the new policy carefully, this is the final nail in the sellers coffin.

Once again buyers are been compensated and pampered at the cost of the seller on ebay.
*********************

[indianfamilyshop]

Dear Sir,
Kindly confirm our participation...
indianfamilyshop

[gautampandya]

would like to join the course

[gautampandya]

The buyer with feedback rating less than 10 must deposit 10% of bid amount with PAISAPAY. If they do not buy later on , the 10% is to be paid to seller for proce3ssing the entire auction. This is in light of many many non paying buyer situations.

[stargroup05]

Dear Sir,
Plz Confirm our Participation.
Seller auctions must be protected by taking the intiatives like 10% advance deposit by bidder . As the un-paid cases are very huge on ebay . Non qualified bidders be refunded automatically quickly after end of auction .