It seems
eBay India is back to its old game of encouraging sellers to send junk against overpriced products, downplaying the 'fraud' as highlighted as a 'quality issue' and then rejecting refund without giving any chance to present the case leave aside investigating and actioning on the same... and thereafter it's a chinese wall getting through the morons manning their customer services (some idiot named kunal, the floor supervisor called akshay and a team leader called priyanka) who feel nothing can be done as
PaisaPay guarantee has closed the case... it seems your team tried to contact me on 31st dec between 6.22-6.34pm (12mins - 3 calls) and failed to reach me, based on which drew inference that they have the prerogative to close the case...
It may also be useful to note that the escalation link - www.escalatetoebay.in - is useless and does not work... a reflection of the (lack) quality of your customer service and grievance redressal team perhaps?
History of the case and Ebay's dysfunctionality to resolve the issue
Refund Claim ID : 1578870
PaisaPay ID : 41354942953
Item: Super Dog Extra Large Nylon Chew Bone (291569649497) - Rs 379/- bought on 19-Dec-2015
Seller: goofytailsonline Buyer id: tathagatorc
On 30th Dec I wrote to the seller stating that the product delivered did not meet the description of the one I paid for and instead has been a different and cheaper one (that is of Nylon Chew Bone Extra Large (151604055995) - Rs 160/- bought from pupkartindia on the same day) and asked to be returned + replaced/refunded... the seller responded asking me to return the product at my own cost, to which I asked him to arrange for a pickup from my place and inform me on when the same is being planned...
When the seller becaome unresponsive thereafter, i sensed a 'fraud' and raised a refund request with Ebay guarantee raising a redflag "The seller is a fraud and has deliberately sent me a junk item worth Rs 160/- or less (which is similar to Nylon Chew Bone Extra Large coincidentally bought by me from pupkartindia)... i want my money back and also blacklist the seller - goofytailsonline"
In response, your profoundly slow-witted team found time to call me on 31st Dec between 6.22pm - 6.34pm (3 calls) and without getting a response, inferred that the case of little importance and went ahead in closing the same (reason sited - "Proof Rejected - Closing claim') without actually making any contact with the buyer or investigating the same. I will not be surprised if this team is found to be a corrupt lot without a sense of ethics and integrity... and that applies to ebay india as well, for having such people on their rolls...
The grievance redressal team (kunal, akshay and priyanka) has also proved themselves to be as unethical and unconscionable in dealing with a customer as myself on this instance... You may refer to my call today (6th Jan around 10AM) and may concur that these guys are 'idiots' as i referred to them in the call and continue doing so...
Attached is the picture of the item received from goofytailsonline (Rs 379/-) and the second one alongwith the item bought from pupkart (Rs 160/-) as required by you.
I want this case to be reopened and investigated diligently in the light of the detailed narrative provided above... I want refund of the claim... i want the seller goofytailsonline to be blacklisted for indulging in fraud...
Irrespective of your actions to follow, please be aware that thanks to the morons in your customer service redressal team, you have lost me as a customer again and lose many more... but do the right thing and probably when you succeed in convincing me that as a policy you do not tolerate and negotiate with idiots on your rolls, I may reconsider not shutting you down in India...
