Claim not been handled in last 3 wks

kdodiya
Community Member

Hi,

 

-  I have ordered an item which I received to be not good.   Before receiving the order I got the confirmation from my friend that this product is not worth hence i had opened a claim.

 

    I HAD to DO THIS BECAUSE EBAY IS NOT USER FRIENDLY AND THERE IS NO WAY i COULD CANCEL MY ORDER.

 

- After i open a claim seller ships the item   --- why ?

- I receive the product and as expected it is not up to the mark   ----

 

- I contacted customer care executive twice on same issue. both the time I got the response that claim dept will call me.

 

I am still waiting for claim dept to call and get my refund. 

 

Claim id : 1438470

 

Please process this claim and I will make sure I will never ever use Ebay in future as there are better portal and customer care executive ready to support their customers.

 

Thanks,

Kamlesh

 

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