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eBay Employee
Posts: 1,968
Registered: ‎24-03-2005

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

Dear Members,

Join Rajan Mehra, Country Manager, eBay India for an Open House discussion on buying and selling on eBay India. Open House brings the opportunity to interact with senior staff members of eBay.

Rajan will be available on this thread on Wednesday, the 10th of January, 2007, from 5:00 PM to 6:00 PM IST, for an interactive discussion with our community members.

Click on 'Post a Reply' link at top of the page to submit your questions before or during the Discussion.

See you on the 10th at 5:00 PM!

Thanks and Regards,
Sapana,
Community Development Team
Community Member
Posts: 1,250
Registered: ‎09-04-2005

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Dear Rajan Mehra,

First of all a Very Happy New Year to you.

We congratulate you on being appointed as the single Country Manager for all of ebay India's operations.

I am really excited about the main priorities your have set for 2007 :-

1. Making the site more simpler
2. Popularising Global Trade

Making the site simpler would rake-in more Buyers & Sellers and trade would definately flourish.

I am more concerned about the Global Trade opportunities for Indian Sellers. We are not being guided properly on the legalities associated with Global Trade. If you scroll down the threads of International Selling on Community Boards, you will find many un-answered questions since the last year and a half.

I am sure that with Global Trade being high on your agenda, you leave no stone un-turned to elevate the Indian Entrepreneurs to become sucessful Exporters. .


best regards

Umang Midha


IndConcepts logo7
.


best regards

Umang Midha


IndConcepts logo7
Community Member
Posts: 204
Registered: ‎30-03-2006

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Wishing Rajan and Gautam all success in the new roles!
amitava123gems
Community Member
Posts: 1,964
Registered: ‎26-08-2005

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Dear Mr Mehra Saheb,
Wish you a very prosperous and pleasant NEW YEAR 2 0 0 7.
I have 2 simple suggestions.
1.Stop that pop up which you show to international buyers when he attempts to pay reads somewhat like :: 'Ask this seller if he would ship to your country.' This is absolutely boring and frustrating for a buyer. This is affecting sales very very much. Buyers getting diverted to other sites.
You can ask sellers to do this adjustments in 'preferences'. Please give buyers an uninterrupted and pleasant buying experience. I am telling this because buyers are complaining. PLESE DO SOMETHING. This is a reason for falling international sales. If you want, I can give you a particular case as reference.
2.Then I think ,you are not highlighting speciality sites. They need more exposure. Why not locate them some place on top of Home page? Am I sasking too much?? This is my view, but I am not pressing you for this. After all you know what works best.

Best wishes,
Thanx,
Truly,
Amitava
Community Member
Posts: 1
Registered: ‎14-10-2006

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Dear Mr. Rajan,

This is with regard to my approved claim no. 1095035 under E-bay Purchase Protection program.

As per E-bay's Policy, I should have recevied my approved claim amount within 30 days from the Claim Notification Mail.

I got the e-mail on Mon, 20 Nov 2006 from eBay Customer Support informing my aforesaid claim has been found on my behalf and a claim payment will be issued via Demand Draft, in the amount of Rs. 11948.00 through eBay, Inc. in the next 30 days.

It is indeed a serious matter of concern that inspite of my e-mail intimating non-receipt of claim amount during next 30 days, I am not in receipt of my legitimate claim amount till date. Why E-bay itself is not following the policies framed by them. Could you please inform me exactly by what time I will get my claim amount back.


Thanks & Regards,
Community Member
Posts: 54
Registered: ‎26-04-2006

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Hello,

Spend more on TV/print ads rather than online ads !

The kinda ads like baazee !

I really feel baazee was so much better than ebay !!

Regards
Shyam
Community Member
Posts: 1
Registered: ‎06-01-2007

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Dear sir,

Wishing u a warm welcome to ebay community.
Sir, I have some qestions & complains, one regarding buying from outside of india and other with having a transaction with paisapay.

Firstly, is a transaction outside of india through ebay is safe, if paying using paypal.
Secondly, is every transaction through paisapay is 100% safe. During the last year two of the sellers refuses to give me the product even if i have paid through paisapay,they refunded my money back telling that the price of the item is increased. when we buy some thing on ebay it is a legal contract between buyer and seller and seller is bound to sell the product after bidding conformed but under ebay i think it is a legal contract for the buyer only.please tell me your opinion regarding these,Also i want that there should a contact number of ebay customer care so that whenever we get any difficulties we can clearify it in seconds, becouse when we mail ebay regarding any difficulties the answer comes nearly after 3-4 days. My last request is that please arrange a seminar for buying & Selling in Guwahati.

Wishing u all success,

Thanks & Regards,

Sunny Jhunjhunwala
Cell : 9954028799
Community Member
Posts: 1
Registered: ‎06-01-2007

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Hello,
I am afraid the so called buyer's protection is slowly dwindling in EBAY since Sellers have more domination and unilaterlly dictating when you are asking a question. They put their listing without holding proper stock of the particular listed item. I have very bitter experience in two of my purchases where I was left with no other option except to get refund which is a boring and grueling experience in EBAY. EBAY can make it mandatory for the sellers that they should not put their listing unless they are holding proper stock of that item which they put on listing. Without having stock of the item they are trying to hold buyers money which will not pave way for an healthy atmosphere in EBAY TRDING. If they are going to continue this practice, I am sorry to say EBAY will get a very bad name and we buyers have no other option except to think that EBAY is not for buyers and it is only for Sellers. Are you going to be a party for this bad trading? Please understand the pathetic plight of the BUYERS who solelly believe EBAY. Thank you,
ASUTOSH KALYAN
Community Member
Posts: 1
Registered: ‎06-01-2007

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Hi,

The procedure for asking credit card photocopy by paisapay for verification after credit card purchase of "high value" transaction is not in taste. It defeats the purpose of electronic purchase.

"High Value" is definitely vague and not specified on the paisapay FAQ. Rather a standing credit policy may be issued to ensure the credit rating of buyers and sellers are assured.

Request eliminate any such verification process which is not only cumbersome, but delays payments to sellers and causes inconvenience to buyers.

Regards,

Vikram
Community Member
Posts: 1
Registered: ‎06-01-2007

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
If I want to sell live plants what category would they fall into?

Ram
Community Member
Posts: 6
Registered: ‎15-06-2006

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
I do agree with the views expressed by asu8199 (13 ) i too had a bitter experience of ebay sellers domination. i had sent numerours message to ebay to redress my grievances. bit all in vain. after prolonged messages i got my money back. ALL I CAN SAY IS THAT EBAY IS A PLATFORM FOR SELLERS ONLY. BUYERS JUST CAN'T GET JUSTICE.
GOYALWC
Community Member
Posts: 6
Registered: ‎15-06-2006

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
DEAR EBAY MANAGEMENT TEAM

I AM SORRY TO PUT ANOTHER MESSAGE.

I ALSO ENDORSE THE VIEWS EXPRESSED BY dnagar66 (0 ) I HAD SENT ABOUT ONE DOZEN MESSAGES THAT I WANT TO SEE THE BUSINESS HEAD OF EBAY INDIA TO EXPRESS IN DETAIL THE PROBLEM FACED BY ME. I WAS READY TO COVER A DISTANCE OF 1800 KMS APROX. I EVEN BOUGHT RETURN AIR TICKETS FOR MUMBAI. BUT I WAS UNSUCCESSFUL IN MY ATTEMPT. ALL I GOT WAS ONE TELEPHONIC CALL FROM ONE MR SAMIR TELLING ME DROP MY IDEA OF VISITING MUMBAI AS BUYERS ARE SELDOM ENCOURAGED TO RAISE THEIR GRIEVANCES. IT CLEARLY DEMONSTRATES THAT EBAY IS DOMONATED BY SELLERS.

PLEASE EXCUSE ME IF IT HURTS EBAY'S POLICIES. BUT MY ADVICE TO ALL BUYERS:- DEAL WITH EBAY, PAY PROMPTLY AND WEEP PROMPTLY.

GOYALWC
Community Member
Posts: 207
Registered: ‎31-03-2005

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Dear Rajan,

Do accept my heartiest congtratulations on your new responsibility as the sole contry head of ebaY India. The entire community is with you to take ebay.in to the new level.

Do look in to some pending issues of sellers to grow the business even further.

Here are some lucunae in the site which need immediate atttention:

1) COD error. Outstation buyers are able to choose COD mode of payment even when sellers are offering only local (same city) cod. There is no ability to offer cod for only limited cities. Most couriers in India offer cod services to limited cities. All other ecommerce sites have support for offering cod to limited cities.

2) VAT issue. Whenever a user enters the wrong spelling in the name of his state, he ends up paying no VAT. How will seller pay VAT / CST to the government when they cannot collect the same from the buyers? Poor sellers today have to sell out which they cannot collect from their customers due to erroneous programming on the site.

There are also some long standing demands of all sellers. Gautam had given a time frame for resolution of all of these. Since it is almost 6 months since these assurance was given, hopefully these issues would be resolved this quater.

These being :

1) OBT to seller's account for PaisaPay or atleast courier of cheuqes instead of DDs as of present. Same bank cheques are cleared instantly against dd which even if of same bank take 2-3 working days to clear.

2) Buyer Verification - through CC / OBT. or atleast the ability to list certain product open only to PaisaPay verified buyers.

3) Integrated checkout. Current ebay checkout is too complicated for the BIN business which I believe is more than 70% of current ebaY.ins sales today.

4) BIN - IPR - PP (Buy It Now - Immediate Payment Required via PaisaPay). Sorely needed to bring down the current absurd rate of UPI.


5) Possibility of accepting debit cards.

6) Bring EL charges to a reasonable level. Today a hompepage listing at Rs.300/- does not make good sense for most of the sellers. A EL feature should be available to sellers by which his listings would always come on top of every view either search or category.

7) Listing Fees - however nominal they be, this will bring down multiple listings and listing of non saleable products and make browsing the site a much more pleasureable experience.

8) Ability to list a product as many times as a seller wishes till he pays the listing fees, alteast 15 as on ebaY.com)

9) Alignment of SNP matrices to Indian conditions. If 80% of a sellers mindspace is taken up by TnS, how will he concentrate on growing his business. Many longtime genuine and serious sellers have quit the site, many more will follow suit, if things do not improve.

Do try to speed up impelementation of this suggestions as these will make the lives of sellers much more simpler and help to grow business manifold.

Regards,

Devesh
Community Member
Posts: 79
Registered: ‎09-01-2007

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Woes :

1.If you have paypaisa as an ebay company , then the paypal icon to should be visible to international buyers . That icon generates a lot of confidence in buyers . Ebay.in sellers are at loss because paypal is still not in India .


2. Reconcilition of categories. Our competitors have more watched categories which is not available for Indian sellers . Example .. Ethnographic > Pacific Rim




With this limited bare-bone features available to Indian sellers for global markets , by charging exorbitant international fees Ebay-India is taking its users for a ride .
Community Member
Posts: 2
Registered: ‎09-01-2007

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Dear Rajan,
Whish you all the success in your new assignment and role. I am happy to read your future programme and wish you can implement it as per projected schedule and I wish you well in that endeavour.
It is needless to add to your projected programme because if implemented, that will give smart beginning for all of us here. And yes, I am of the opinion, you should get a free hand to start with. So for other issues, I keep the wait of next discussion board, where we can assess the success and if need be may project an alternate suggestion.
So, I again wish you well and wish you and your team very meaningful 2007.
Community Member
Posts: 905
Registered: ‎23-09-2005

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Hi,

First, best wishes for a happy and prosperous 2007.

I think you need to emphasize more on Customer care. May be some more knowledgeable staffs ( like Sapana, Rohit ... ) are required. A few seems to lack proper knowledge of ebay rules.

I have a suggestion. If you allow they sellers to buy home page features slot, rather than putting a particular listing as home page featured, then I think it may work better for those selling lower value items. Allow them to give option of 4-5 items for that slot. I think it will become more popular, unless you raise the charges too much from the present Rs.300.

Lastly, even after all the discouraging notes I still dream of getting free gallery listings in ebay India. At least you can provide us more gallery free weeks. I don't think everybody likes the environment friendly green camera icon looks of ebay listing pages ;-) .
Best Regards :-D
Swarup
Kolkata

.
Best Regards :-D
Swarup
Kolkata

Community Member
Posts: 204
Registered: ‎30-03-2006

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Dear Rajan Mehra,
The VAT / CST is a major problem !! The genuine seller has a straight loss of the amount of tax if tax is not added. The buyer looses faith in the system if the seller calls him and explains the faults of ebay tax calculation. I am always in touch with the Account Manager/Customer care but I get an answer either collect the tax amount seperatly or refund the buyer.
Buyer makes spelling mistake = Sellers Loss?
Buyer makes spelling mistake = Sellers Loss? Everytime?
I often get such cases hence I am highlighting here.
Suggestion:
Use a drop down menu for States when buyer enters shipping address, hence the buyer has to choose from the limited States and cannot make any kind of mistakes.

Regards,
Assemblerz
Community Member
Posts: 281
Registered: ‎15-01-2005

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Dear Rajan ...




Does Ebay Uses The Concept Of Mystery Shoppers To Evaluate

1st Hand Experiences Of Buyers And What They Expect From Sellers ???



If YES ...

It Could Be Great If Such A Programme Is Transferred To Top Buyers

Of The Site Who Are Interested !



Sponsoring A Few Active And Regular Buyers Of The Site To Act As

Mystery Shoppers For A Limited Time For Ebay Could Be Contemplated ??



This Way They Are Rewarded For Their Continous Purchases And Association

With Ebay And At The Same Time ,

Ebay Gets A Lot Of First Hand Experience From The Report
Provided By These Buyers.


A Lot Of Presently Dormant Members Who Were

Top Buyers Once Upon A Time Can Also Be Brought In Back in To The Groove




Since The Sellers Are Not Aware That They Are Selling To Mystery Shoppers

Who Would Be Giving A Complete Shopping Experience Report ! ,


A Rather Transparent And True Reporting Would Help Your Team

To Guide The Whole Selling Community.




Regards / Hitesh

http://www.stores.ebay.in/hi2k-georgettes

Community Member
Posts: 1
Registered: ‎09-01-2007

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Hi,

I am very new to eBay. I joined only last month. And probably because of this, I have not been able to start selling on eBay. Could you kindly let me know how to start selling on eBay - two types of products - one, some old usable things lying around in my house, and the second one, eBooks. I would be very thankful to you if you could put me on the right track and let me know step-by-step procedure on how to sell products online on eBay.

Thanks again,

K. S. Nagaraja Rao
skygiftworldwide
Community Member
Posts: 959
Registered: ‎04-09-2006

Chat with Rajan Mehra, Country Manager, eBay India (10 Jan, 5 -6 PM)

in reply to sapana@ebay.com
Hello Mr. Rajan Mehra,

Congratulations to be our Country Manager and wish you a very Happy & Prosperous New Year.

My question is that my feeback rating is more than 100 with 100% Positive and I am elligible to become a Power Seller according to your minimum requirements but until today nobody from your team has contacted or invited me for the Power Seller Program.

I have mailed this complaint to Sapana few days back but she never bothered to reply me. Can you please explain the reason why have I not been invited or most probably when will be I invited?

May your future plans get a great success and lead eBay India to the top of all other relative sites.

Thanking you,

Best Regards,
Mohib-uz-Zaman