damage item received and not refund or replace

Hi i have purchase a micro sd card 32 gb item no. 121939229164 on 30/3/2016. i recieved this item on 13/04/2016. but this is not working. i have file a complaint 3 times on ebay customer care every time they assure me that you have solved your proble in 72 hrs. but till date my problem as it is. nobody call back me regarding my refund or replace. i am very upset tis kind of service through ebay. They make fullish  the customer and cheat with them.

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