order 37875082794 is held up at Salem for last 21 days. Can I cancel the order which is in transit?

[sasicherukole]

 My order No.37875082794 is held up at Salem for the last 20 days. Can I cancel the order and get refund, since the item is in  transit?

[12karunya]

Hi yes u can raise a claim telling that the product has not despatch with i timeframe,  ebay would look after this.

regards