What should do when Seller is not responding

mkum2112
Community Member

Not Working since I received Mobile 

 

Date of Claim : 12 Sep 2014

 

After 1 month by chasing the Iberry team on call center number, I have sent the Phone to Chennai

 

I have received the return courier on 3rd Nov 2014  through Aramex

 

On the same Day i.e 3rd Nov 2014 I have updated them that phone is not working and the Charger Soket / Adpter is missing in the Box. 

 

today Beeing 19th Nov 2014, I have lost time, Money and top of that Call center team is disconnecting the call and i have wait in que for the call for 10 to 15 minits all the time. 

 

1. Ebay stated that to contact seller and close the issue as the product is under warrently,

2. Seller Not responding 

3. I have tried Auxus Support call center team but no response.

 

Any one have patience to get the solution for this. 

 

Please find the atatched Document contacted with Iberry support Auxus team.

 

If you need any further dodumcnts on the contacting the people let me know I will share you.

 

Can any one can help. 

 

Regards

Krishna Mallela

 

 

 

 

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