No pickup for unsatisfied product

Buy samsaung galaxy s2 geniun battery as described it should be box packed.

but recived in polypack bag and seller said its not his mistake or no problem with the product.

i would like to return and get refund or geniun product but ebay not providing pickup and said i need to go to courier and send that to seller address.

 

If we are buying online why we need to go to courier and send back. better we go to shop and buy it

 

is this the mean of online shopping for ebay?

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