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Item was broken and raised a claim but still its not processed since 4th march 2015

I tried to contact Seller but number given is wrong and sent a message via ebay message but no answer with that as item was broken i have raised the claim ( PaisaPay ID : 38699937921 Claim ID : 902986 ) and got a call from ebay to confirm but after that no once called and the item is still with me and no one is contacting me i feel like cheated by the seller and may be ebay .. this is second time i am having problem from ebay claim settlement i called ebay customer call service every time they say we will call u today itself and from many days iam waiting for call. please let me know when my product will be replaced

regards

Jayant

 

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