I received a broken item they said they will pick up I contacted customer care but they not respondi

[gowriravivijjapu]

my claim id is 544708 they said they wil replace the item they are not replacing the item CAN SOMEONE LOOK INTO THE PROBLEM PLEASE....WHAT SHOULD I DO .PLEASE DO NOT PURCHASE ANY ITEM FROM EBAY FROM NEXT TIME VERY POOR SERVICE.. the broken item images.