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I have not received refund for order cancelled by seller

I've bought 2 items on eBay on June 11th the very next day seller cancelled order and I've receive mail from eBay stating that I will refund in 3 days but it's been more than a month. I also contacted customer service rep but they said they are escalating my concern but they are of no help.
Please, solve this issue. I want my money back.
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