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How to take legal action against e-bay as they has not returned my money.

I had ordered an amkette key board and mouse on 25th August. Neither I got the product nor I got the money. How ebay is boasting of its ebay guarantee. I had enormous faith in ebay but this action of ebay had shaken my trust and I want to take a legal action against so that they may not repeat this against anyone else.

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