Reply
eBay Employee
Posts: 1,968
Registered: ‎24-03-2005

Helpful Hints For A Safe Buying Experience on eBay India

Hi,

Today’s online market offers us the convenience and choice like never before. However, By following some simple guidelines, you can ensure a pleasant buying experience:

Before Buying - Do your research

--Learn all you can about the item. Read the item description carefully. If you have any doubts about shipping, insurance and payment options, if something is unclear, use ‘Ask seller a Question’ to find out all about the item.

--Read Seller’s feedback. From the item page, click on the number in brackets after the seller's User ID. From here you'll see what other buyers have had to say about doing business with the seller. This is an important piece of information about the seller. You can alsu use ‘Contact eBay Member’ feature to ask a buyer his experience with the seller

--Research the item's value. Look at similar completed eBay listings using the completed listings search. You can also visit online shops that sell similar items and ask friends to help determine what the item is worth.

-- Make sure the item is legal and allowed. If you have any doubts as to whether the item you're interested in is allowed, check eBay's policies on prohibited, questionable and infringing items.

--Carefully read the payment options the seller accepts. Paying with a credit card is the safest way to pay, as you have some recourse if the item is not received. Some other safe payment options are – PaisaPay, cheques, money orders, demand drafts, certified cheques and other negotiable instrument, COD, Cash for in-person transactions

--Read the full auction before bidding. You cannot change the terms of an auction after you win. Make sure you fully agree with all of the terms (method of payment, time frame for payment to be received) in the listing before placing your bid.

Consider your buying options

--Determine the maximum you're willing to pay for the item. Take into consideration how much you want the item, how difficult it will be for you to find another one and how soon you need it, and determine the highest price you're willing to pay.

--Make every bid a serious one. Please don't bid if you don't intend to pay.

After You have bought

--Ensure your contact information and email address is up-to-date. Check your personal information to make sure it is correct. Also, check that any "spam" blocking software you have installed does not limit a seller from communicating with you.

--When you receive the product, Leave feedback for your seller. This will help other buyers judge the seller for future transactions.

--If you don't hear from your seller within 3 days, e-mail them.

--Read the eBay discussion boards for help with a problem that may arise. You can obtain great advice in times of need. Other eBayers are the best helpers in a problem situation.

--If you do not receive your item / Item is not as described, e-mail your seller. If you get no response, pull their contact info and call them. If their contact info phone number or e-mail address is invalid, file an invalid contact report with eBay. Make sure you file for Item Not received dispute between 10 - 60 days of buying. Remember to escalate the same to Buyer Protection claim if you need to.

However, you should make every attempt to contact your seller and allowing them to rectify the issue.

I hope the above will help you in having a pleasant eBay transaction.

Happy Buying!
Sapana
Please use plain text.
Community Member
Posts: 82
Registered: ‎17-04-2006

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
To Make sure your purchase is covered under the buyer protection always pay by Cheque / DD / or Paisa Pay. Never pay by advance cash or cash deposit in sellers account (It might lead to comlications in case of a dispute).

Keep a Photocopy of the DD or Cheque you send.

Do not delete the mail conversations with the seller untill you receive the product and its working fine.

Clear your doubts before purchase with to avoid dissapointment.

If the seller is new request COD or Pickup.

Regards
AA
Please use plain text.
eBay Employee
Posts: 1,968
Registered: ‎24-03-2005

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
Those are some more helpful tips techchase.

If you have further tips on safe buying, feel free to post them here.

Regards,
Sapana
Please use plain text.
Community Member
Posts: 905
Registered: ‎23-09-2005

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
Hi,

To add, I think the buyer must look specifically for feedbacks received for similar / similar value item compared to the one the buyer intends to bid for. Say, if a seller has only 5 +ve feedbacks, all from selling items of less than Rs.100 , then the buyer must be more cautious if he / she intends to buy an item worth Rs.10000.

The buyer should also check about the manufacturer's name and location. The market is full of low quality Chinese products with brilliant packaging and false promises. Our Indian products are much better than those. One should better avoid of being attracted by those glittering garbage. .
Best Regards :-D
Swarup
Kolkata

.
Best Regards :-D
Swarup
Kolkata

Please use plain text.
Community Member
Posts: 3
Registered: ‎07-07-2006

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
but what about sellers like me who started selling recently .i dont have a feedback nor reputation .how can i start
Please use plain text.
Community Member
Posts: 1
Registered: ‎08-08-2006

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
I am trying to send my documents of card to the following ID paisapaydocs@ebay.com

But I will be replied by following message with a URL and on viewing that URL no new ID is provided to forward the documents
This is an automated acknowledgement of receipt of your email. This
email address is solely for the purpose of receiving supporting documents
for PaisaPay credit card transactions. If you wish to email PaisaPay
regarding a query or assistance please contact PaisaPay Customer Support
via the following link:
http://pages.ebay.in/help/contact_inline/index.html.

Sincerely,
PaisaPay Customer Support, eBay
Please use plain text.
Community Member
Posts: 26
Registered: ‎02-07-2006

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
Hello,

romeet123

If you are a new seller on eBay, you should start selling items of low cost, simultaneously try bidding on some items also. Complete transactions of buying and selling regularly without any complaints. Maintain a good feedback rating and then start selling times on a regular basis. In this manner, you will gain experience of buying, selling, leaving feedback, postage costs, different courier companies, etc on eBay.

Regards,

smileawhileshaji
Please use plain text.
Community Member
Posts: 56
Registered: ‎31-08-2006

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
A very informative link for you:

http://cruentidei.waterhole2.com/ebay/goodbuyer.html
Please use plain text.
rajasthanstore.inc
Community Member
Posts: 39
Registered: ‎23-04-2006

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
Hello,

My advise to all buyers is that check the feedback score. This does not mean the new seller will not be geniune, but still do not buy any high value item from new sellers ids. If the item being sold is really a worth please take all steps to reassure yourself that the seller is genuine. You can ask any number of questions to the seller through ebay. Ask the seller to give the contact details and then cross check the details before buying. You can also ask the seller to send the item through Value Payable Parcel i.e. you pay when you get the item in your hand.

Thanks Rajasthanstore.
(An online store of Rajasthani Items)
http://stores.ebay.in/Rajasthanstore
Rajasthanstore.
(An online store of Rajasthani Items)
http://stores.ebay.in/Rajasthanstore
Please use plain text.
rajasthanstore.inc
Community Member
Posts: 39
Registered: ‎23-04-2006

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
Sorry to post the second message today itself but this is important:

Try to buy items from ebay shops as ebay shops are generally managed by really sincere sellers.

Thanks Rajasthanstore.
(An online store of Rajasthani Items)
http://stores.ebay.in/Rajasthanstore
Rajasthanstore.
(An online store of Rajasthani Items)
http://stores.ebay.in/Rajasthanstore
Please use plain text.
Community Member
Posts: 1
Registered: ‎30-12-2006

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
I am trying to send documents of my card to the following ID "paisapaydocs@ebay.com"

But I get an automated reply "
"This is an automated acknowledgement of receipt of your email. This
email address is solely for the purpose of receiving supporting documents
for PaisaPay credit card transactions. If you wish to email PaisaPay
regarding a query or assistance please contact PaisaPay Customer Support
via the following link:
http://pages.ebay.in/help/contact_inline/index.html.

Sincerely,
PaisaPay Customer Support, eBay "


Can someone help me in this matter. I have tried sending the documents in all kinds of formats, but I still get the same reply. Any from of help is solicited.
Please use plain text.
Community Member
Posts: 3
Registered: ‎02-02-2007

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
hi friends
i am new to ebay
me from india
i hav paypal account and a sound balance.
can i get online purchase items from ebay with my paypal account payment . I have gone for bidding page , i hav not found any where the seller who accepts paypal .
pls help me
Please use plain text.
Community Member
Posts: 3
Registered: ‎02-02-2007

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
hi can u tell me websites which accept paypal account . me an indian want to do online purchase with paypal account.
Please use plain text.
Community Member
Posts: 2
Registered: ‎16-12-2006

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
Hi ,

I bought an item and paid through credit card , the payment is pending for approval . I have send card copy also to Ebay , but now two days over and i didnt get any calls from Ebay regarding this and approval. How long it will take to get an approval ?
Please use plain text.
Community Member
Posts: 28
Registered: ‎20-02-2007

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
Whatever may be hints for safe buying, the E-bay is not safe these days due to more than 50% FRAUD Seller against whom Ebay never take any action as there will be a loss in their profit ie. commission.
Please use plain text.
Community Member
Posts: 30
Registered: ‎13-08-2006

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
hi...
I have bought some dvd's from the anit accessories and they are in the united states and I am in India. Now when i tried to pay for it, the only option i get is demand draft and when i called them they don't know what a demand draft is and they said to send it through money order. When i got to the post office, they told me that money order is only domestic and not international.
Can you tell me a way in which i can send the money safely to them. Is western union safe???

thanks
jason
Please use plain text.
skygiftworldwide
Community Member
Posts: 959
Registered: ‎04-09-2006

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
Hi Jason,

WesternUnion do not have the service to send money from India, you can only receive money.

To send an International Money Order you should go to your nearest State Bank of India Branch, International Section and request for the MO.
Please use plain text.
Community Member
Posts: 1
Registered: ‎28-04-2007

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
i ordered for an Apple Ipod 1 GB Model i made my payment through a credit card now when these paisa pay people have to call and verify my payment they are not doing it i am waiting for their call and when ever i try to call and contact them they put my call into a mail box these guys never come over the phone to have a word with me.

what is the other alternate to pay rather than using paisa pay?
Please use plain text.
Community Member
Posts: 2
Registered: ‎06-07-2007

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
I for the first time thought of using ebay to buy. I had my apprehensions but I myself being a lawyer specialising in IT laws, presumed that the purchases made would be secure. Anyways I offered to buy a item (160130344341) from a seller calling himself as nextzen. The offer was accepted by a email confirmation from ebay and the seller. The seller called me, (sanjeev kumar), and gave me his SBI account No. (30179275843), and wanted me to pay the money forthwith. I credited the money (INR. 43,000) into his account and he got the money as confirmed by my banker. Till the payment was made he called me from +919315599817 and after the payment was made. The phone seems to be perennially off. It is so frustrating as to what should be done about it. I just don’t know as to how to proceed. Its been so frustrating that I am recommending my friends and family never to venture into purchases online. I hope you guys can change this perception of mine.
Please use plain text.
Community Member
Posts: 12
Registered: ‎20-01-2007

Helpful Hints For A Safe Buying Experience on eBay India

in reply to sapana@ebay.com
Hi

Actually, ebay does not allow the seller to give bank account number (as i understand from the rules in ebay.in) and tell the buyer to pay into that account. It is dangerous. But many sellers are still doing it.
Please use plain text.

Additional site navigation