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Helpful Hints For A Safe Buying Experience on eBay India

sapana@ebay.com
eBay Employee
eBay Employee
Hi,

Today’s online market offers us the convenience and choice like never before. However, By following some simple guidelines, you can ensure a pleasant buying experience:

Before Buying - Do your research

--Learn all you can about the item. Read the item description carefully. If you have any doubts about shipping, insurance and payment options, if something is unclear, use ‘Ask seller a Question’ to find out all about the item.

--Read Seller’s feedback. From the item page, click on the number in brackets after the seller's User ID. From here you'll see what other buyers have had to say about doing business with the seller. This is an important piece of information about the seller. You can alsu use ‘Contact eBay Member’ feature to ask a buyer his experience with the seller

--Research the item's value. Look at similar completed eBay listings using the completed listings search. You can also visit online shops that sell similar items and ask friends to help determine what the item is worth.

-- Make sure the item is legal and allowed. If you have any doubts as to whether the item you're interested in is allowed, check eBay's policies on prohibited, questionable and infringing items.

--Carefully read the payment options the seller accepts. Paying with a credit card is the safest way to pay, as you have some recourse if the item is not received. Some other safe payment options are – PaisaPay, cheques, money orders, demand drafts, certified cheques and other negotiable instrument, COD, Cash for in-person transactions

--Read the full auction before bidding. You cannot change the terms of an auction after you win. Make sure you fully agree with all of the terms (method of payment, time frame for payment to be received) in the listing before placing your bid.

Consider your buying options

--Determine the maximum you're willing to pay for the item. Take into consideration how much you want the item, how difficult it will be for you to find another one and how soon you need it, and determine the highest price you're willing to pay.

--Make every bid a serious one. Please don't bid if you don't intend to pay.

After You have bought

--Ensure your contact information and email address is up-to-date. Check your personal information to make sure it is correct. Also, check that any "spam" blocking software you have installed does not limit a seller from communicating with you.

--When you receive the product, Leave feedback for your seller. This will help other buyers judge the seller for future transactions.

--If you don't hear from your seller within 3 days, e-mail them.

--Read the eBay discussion boards for help with a problem that may arise. You can obtain great advice in times of need. Other eBayers are the best helpers in a problem situation.

--If you do not receive your item / Item is not as described, e-mail your seller. If you get no response, pull their contact info and call them. If their contact info phone number or e-mail address is invalid, file an invalid contact report with eBay. Make sure you file for Item Not received dispute between 10 - 60 days of buying. Remember to escalate the same to Buyer Protection claim if you need to.

However, you should make every attempt to contact your seller and allowing them to rectify the issue.

I hope the above will help you in having a pleasant eBay transaction.

Happy Buying!
Sapana
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49 REPLIES 49

Helpful Hints For A Safe Buying Experience on eBay India

bss_1952
Community Member
I am trying to send documents of my card to the following ID "paisapaydocs@ebay.com"

But I get an automated reply "
"This is an automated acknowledgement of receipt of your email. This
email address is solely for the purpose of receiving supporting documents
for PaisaPay credit card transactions. If you wish to email PaisaPay
regarding a query or assistance please contact PaisaPay Customer Support
via the following link:
http://pages.ebay.in/help/contact_inline/index.html.

Sincerely,
PaisaPay Customer Support, eBay "


Can someone help me in this matter. I have tried sending the documents in all kinds of formats, but I still get the same reply. Any from of help is solicited.
Message 11 of 50
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Helpful Hints For A Safe Buying Experience on eBay India

runsgame
Community Member
hi friends
i am new to ebay
me from india
i hav paypal account and a sound balance.
can i get online purchase items from ebay with my paypal account payment . I have gone for bidding page , i hav not found any where the seller who accepts paypal .
pls help me
Message 12 of 50
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Helpful Hints For A Safe Buying Experience on eBay India

runsgame
Community Member
hi can u tell me websites which accept paypal account . me an indian want to do online purchase with paypal account.
Message 13 of 50
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Helpful Hints For A Safe Buying Experience on eBay India

jonesanto
Community Member
Hi ,

I bought an item and paid through credit card , the payment is pending for approval . I have send card copy also to Ebay , but now two days over and i didnt get any calls from Ebay regarding this and approval. How long it will take to get an approval ?
Message 14 of 50
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Helpful Hints For A Safe Buying Experience on eBay India

Whatever may be hints for safe buying, the E-bay is not safe these days due to more than 50% FRAUD Seller against whom Ebay never take any action as there will be a loss in their profit ie. commission.
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Helpful Hints For A Safe Buying Experience on eBay India

jason_chiu888
Community Member
hi...
I have bought some dvd's from the anit accessories and they are in the united states and I am in India. Now when i tried to pay for it, the only option i get is demand draft and when i called them they don't know what a demand draft is and they said to send it through money order. When i got to the post office, they told me that money order is only domestic and not international.
Can you tell me a way in which i can send the money safely to them. Is western union safe???

thanks
jason
Message 16 of 50
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Helpful Hints For A Safe Buying Experience on eBay India

Hi Jason,

WesternUnion do not have the service to send money from India, you can only receive money.

To send an International Money Order you should go to your nearest State Bank of India Branch, International Section and request for the MO.
Message 17 of 50
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Helpful Hints For A Safe Buying Experience on eBay India

elevation.rohan
Community Member
i ordered for an Apple Ipod 1 GB Model i made my payment through a credit card now when these paisa pay people have to call and verify my payment they are not doing it i am waiting for their call and when ever i try to call and contact them they put my call into a mail box these guys never come over the phone to have a word with me.

what is the other alternate to pay rather than using paisa pay?
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Helpful Hints For A Safe Buying Experience on eBay India

sachsibu
Community Member
I for the first time thought of using ebay to buy. I had my apprehensions but I myself being a lawyer specialising in IT laws, presumed that the purchases made would be secure. Anyways I offered to buy a item (160130344341) from a seller calling himself as nextzen. The offer was accepted by a email confirmation from ebay and the seller. The seller called me, (sanjeev kumar), and gave me his SBI account No. (30179275843), and wanted me to pay the money forthwith. I credited the money (INR. 43,000) into his account and he got the money as confirmed by my banker. Till the payment was made he called me from +919315599817 and after the payment was made. The phone seems to be perennially off. It is so frustrating as to what should be done about it. I just don’t know as to how to proceed. Its been so frustrating that I am recommending my friends and family never to venture into purchases online. I hope you guys can change this perception of mine.
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Helpful Hints For A Safe Buying Experience on eBay India

5262jas
Community Member
Hi

Actually, ebay does not allow the seller to give bank account number (as i understand from the rules in ebay.in) and tell the buyer to pay into that account. It is dangerous. But many sellers are still doing it.
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