I had purchased a Phone on Ebay 5 days back. Erroneously I clicked on the Buy button and completed the payment without realising that the shipping address was my old address from where I have moved. I immediately went ahead and changed the address on My ebay after which I spoke to your representative and the seller. Your representative assured me that the address that will reach the seller for dispatch will be the new address. However, on checking with the seller after the payment authorisation happened, I was told that the address in the package was still the old address ! After this, I have been speaking to your representatives almost thrice since the last 2 days and every time I was assured that the address change request is being forwarded to the Seller. I just now again spoke to the seller who mentioned that they have still not got an address change confirmation. I had also written an email to ebay to make sure that all these interactions are captured on mail - however, much to my surprise, I got an email reply saying that change in shipping address was not possible !! On speaking again to your call centre, I was assured that this message was sent out erroneously and the address change request will be communicated to the seller !!
All in all, while it was my mistake to begin with, I have been left utterly frustrated and helpless - I am only hoping that the add change happens without any further delay and I receive the product at the earliest.
I am shocked that an organisation that has experience in running such a large operation has fumbled so badly in managing a simple request. I very much doubt if i will ever buy anything from ebay ever again - despite attractive pricing.
Regards
Sriram (Ebay user id : siye9634)
