E bay not responding to complaints

4 days back i tried to buy power bank from ebay. for payment i selected mobikwik. the amount has been deducted from mobikwik but, in ebay a pop up showed payment unsuccessful.

 

when i contact mobikwik, they told me to contact ebay since the money has been deducted by e bay.

 

when i mailed to e bay , they told they will respond in 2 days . but so far no response.

 

which e bay behaves irresponsibly.how could we trust e bay.?

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