Dont buy items with dealers warranty...........check out deals of the week

[faransqi_09]

dear all,
for education of all buyers there are sellers who are selling items with sellers /dealers warranty at very attractive prices. i was about to fall in 1 of the trap. some of these sellers are power sellers.please dont get duped. still you want to go for it please check your location and the sellers location if you acnnot raech him physically again advice is dont fall for it.Generally Dealer's/sellers warranty iems are grey/refurbished items. IT IS IMPORTANT TO HAVE THE MANUFACTURERS WARRANTY WHICH GENERALLY AVAILABLE ALL ACROSS THE COUNTRY.

please post your comments positive sellers are also welcome.

[mnongkhlaw1665]

What does 'gray item' mean? Does it mean duplicate of an original or original but used/refurbished item?

[real.phoenix]

Between black and white, there are many shades of gray.

Gray market is the alternative market in which the item is genuine but the selling channel isn't legal.

Internationally available branded items have a slight variance in the price in different markets. For example, a model 'A' of canon camera is available for different prices in different markets. In Singapore, it would be cheapest followed by Dubai whereas the same product will be slightly expensive in India and more expensive in UK and extremely expensive in Sweden and Finland. The reason for the price variance is the tax structure of different countries. The people who take advantage of this situation are gray market traders or in simple words - smugglers.

[real.phoenix]

Please note that the manufacturer's warranty won't be available on the Gray Market item as the selling channel isn't legal or genuine. A sony camera purchased from a Sony dealer only will have a warranty. The same camera purchased from Gray Market won't have any manufacturer's warranty.

The dealer/service center will have the record of all the items that are sold through genuine channel. All such items will have a code. The gray market item will also have a code but it won't be active.

Why the items are sold in gray market is a subject of research and economics and this isn't the right platform to discuss such things.

The buyer should purchase an item from the genuine dealer. As soon as they receive the item, they should login into the company's website and enter the item code. If this facility is not available then the buyer should contact the service center. Once they confirm it to be covered under a warranty as stated by the seller then only should they retain such item. Else, the buyer should file a Significantly Not As Described case against the seller.

[mnongkhlaw1665]

@real.phoenix : can a SNAD be filed against seller for items sold under seller/dealer warranty once the sl.no. is rejected by manufacturer website ?

[real.phoenix]

Yes, in such situations, a SNAD can be filed. Its a valid reason to do so.

[veedeedirect]

Dear real.phoenix,

When a Seller sells a product under a Dealer / Sellers warranty expressing stating the terms of the warranty on the product lising page, what is he doing wrong?

How and why a SNAD (significatly Not as described) case be opened against him?

He never claims that his products are with Manufacturer's Warranty.

Just an aside, many a times products can be sold without Manufacturer's warranty but these may be perfectly legal sales.

Many products are imported by individual and companies which have not relation with the manufacturer of the goods. These are imported legally by paying all the import duties,etc. All vat and other local taxes are also paid on these goods. These sales is entirely legal but would not normally be covered by Manufacturer's warranty. This is called alternate channel which may be different from grey.

------
Devesh

[real.phoenix]

Dear Mr. Devesh,

Lets take Laptop for an example.

Lets say, the seller lists a laptop as a Brand New.

Now, if the seller doesn't provide the manufacturer's warranty but provides his own (dealer's warranty) then any prudent buyer would understand that the Laptop is from gray market.

If the item is new and still the seller isn't offering the manufacturer's warranty, then there is a 100% chance that the item is either out of warranty or a gray market item.

I hope you would agree to this.

[real.phoenix]

Mr. Devesh,

FYI....

The alternate channel is a better word to describe gray market items. If the item doesn't come with the manufacturer's warranty then it is gray whether one person agrees or not.

[accessoriesmasters]

I totally agree with DEVESH.

WE provide ON-SITE WARRANTY on all our products and its better than normal manufacturers warranty as you dont even have to go to manufacturers service center again and again.

We don that free of cost.

Please dont create post like this and harm business.

Regards
Yogen

[real.phoenix]

If you are confident about your business, please don't care so much about this post. The facts remains to be true.

A dealer warranty without a manufacturer's warranty is a gray market item. Dealers provide dealer warranty because they know that they earn much more from selling the gray market items at the same cost of normal items. The difference between the gray market item and the official channel is at least 20% (Please note that there is no VAT, CST etc in this channel).

I know this as I have spent few years of my life working for electronic retailers in India and abroad.