Did not received my item, rejected the refund

[grandstudiotrivandrum]

Sir

Claim ID- 1039957

paisa pay ID - 39374737557

item number- 171802308583

place order: 09/06/2015

i did not receive the above said item. but you did not return the money. you r rejected my request to

return the money.

i request again to return the money.

how can u reject my refund without delivering the item

thanks

suresh